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Refund Policy

Last updated: September 27, 2026

We want you to be happy with every audit. This policy explains when you can get your money back for a credit pack.

You're never charged for a failed audit

A credit is used only when a report is successfully delivered. If the profile is private, doesn't exist, has too few public posts, or the audit fails for any technical reason, the credit stays in your account automatically — no refund request needed.

14-day refund on unused credits

  • Within 14 days of purchase, you can request a refund for a credit pack.
  • If none of the pack's credits have been used, you get a full refund.
  • If some have been used, we refund the unused credits proportionally to the price you paid.
  • Refunded credits are removed from your balance.

A report you're unhappy with

If a report is clearly wrong because of an error on our side (for example, the analysis refers to data that isn't in your profile), contact us within 14 days and we'll restore the credit or refund it.

How to request a refund

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all orders and handles returns. You can:

  • reply to your Paddle receipt email, or visit paddle.net to find your order; or
  • email us at support@socialscan.net with the email you used to buy — we'll process it with Paddle.

Approved refunds go back to the original payment method, usually within 5–10 business days depending on your bank.

Your statutory rights

Nothing in this policy limits rights you have under consumer law in your country. Because credits are digital content supplied immediately on purchase, statutory withdrawal rights may not apply once credits are used; this policy is in addition to those rights.